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FAQs

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 2-5 days.

  

2. HOW DO I RETURN SOMETHING?

LENCOO is happy to accept returns on all merchandise within 15 days of receipt. We also accept exchange within 60 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, LENCOO cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy

 

3. HOW DO I USE A COUPON CODE?

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the check-out process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from LENCOO. Coupon code cannot be used on orders already placed.

 

4. HOW DO I OPT OUT OF EMAILS?

Why would you want to?! Our LENCOO fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.